THEN DON'T HESITATE, YOU ARE ALWAYS MORE THAN WELCOME TO CONTACT US!
Call us on +37064224422
Mail us at firstname.lastname@example.org
Mail are answered within 24 hours on weekdays.
WE SHIP WORLDWIDE
When purchasing a product on STUDIO TYLE you will receive an e-mail confirmation.
At STUDIO TYLE you can pay with Visa, Mastercard, Visa Electron, American Express and PayPal.
At STUDIO TYLE it is possible to purchase a gift card which can be used in our online as well as physical store. When your order is fulfilled you will receive an e-mail with the gift card for you to print, you can also choose to come by the store and pick up a physical gift card.
You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:
Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at email@example.com as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase.
Items of a certain size or fragility picked up in our shop must be personally delivered in the shop as well.
Workshops bought at STUDIO TYLE can be refunded within 24hours of purchase, after that the booking and payment is binding. After the 24hours deadline we don't offer refunds of workshops. Cancelled workshops won't be refunded, but you will receive a voucher for a new workshops. Gift cards, including pottery workshops gift cards, is valid for 5 years, and can't be refunded or exchanged.
WANT TO RETURN A GIFT?
If you have received a gift, which has been bought from STUDIO TYLE and you wish to return the product we can exchange it for another product of the equivalent value. The gift cannot be exchanged for cash.
Products purchased in our physical shop in Kaunas, can be returned within 30 days and exchanged for another product or a gift card, no refund. Sale items can’t be returned or refunded.
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item is no longer in stock.
At STUDIO TYLE you are able to join our mailing list at the button of the website. When joining you will receive newsletters and other information from us. This service can be switched off at any time if you don't wish to receive newsletter anymore. You can unsubscribe at the bottom of the newsletter.
We hope you are all satisfied – if not, please send us an e-mail: firstname.lastname@example.org we will be happy to assist you.